Question 1

Showroom & Customer Service 陳列室及客務中心

Accepted Answer

You are free to try the product and our staff will assist you to choose the model according to your needs. Our showroom also provides product and technical support; product demonstration. 
 
If you would like to make an appointment to visit our showroom privately, please click HERE (https://www.inversion.com.hk/booking)and fill out the booking form. Our showroom staff are here to help.
 
為了加強服務質素，我們除了接受網上訂購外，還額外提供產品體驗服務。歡迎顧客蒞臨長沙灣陳列室，我們陳列了多款型號的倒立機及其他產品讓​顧客參觀、試用及選購，另外也有專人講解和示範產品的使用方法。
 
我們希望每一位顧客在購買前對產品可以有更深入的認識、正確使用從而達致最佳的效果。有關詳細資料可查閱產品體驗預約。(https://www.inversion.com.hk/booking)

Question 2

Amendment & Cancellation  更改或取消訂單

Accepted Answer

Once your order is placed, it cannot be cancelled. Priority processing is part of your order today and once your order is placed, it is being processed for shipping and on-time delivery.
 
當收到閣下訂單為確保能準時送到府上，我們會馬上安排運送程序，因此已確認之訂單恕不可取消或更改。

Question 3

Domestic Delivery Service  本地送貨服務

Accepted Answer

We provide door-to-door home delivery service to the address within Hong Kong and Macau area, delivery time within 3-7 working days.
 
We offer free of charge delivery to domestic area, and additional charges for remote area, for more information on shipping costs click HERE.(https://www.inversion.com.hk/additional-charges)
 
When your order is ready to be deliveried, we will notify you via email with order details and via SMS. Delivery time: Monday to Saturday (exclude public holidays) 9:00 - 19:00, please contact us in advance if customer is not available to this delivery time.
 
If your order with assembly service, we will contact you directly in person in advance.
 
Please note that due to certain reason, delivery date cannot be guaranteed and your order may not be delivered on time, please be patient and we will try our best to shipped as soon as possible.
 
我們可安排送貨，送貨範圍遍及香港離島及澳門地區但不包括邊境禁區。貨品會由指定物流公司於星期一至六辦公時間內運送。為了確保可以安全送抵，所有送遞貨品都需要在送達時簽收確認。運送費用會(https://www.inversion.com.hk/additional-charges)因偏遠地區或需上樓梯而有所不同。
 
當貨品正準備出貨時，我們會向您發送一封附有訂單詳細資料及運單编號的送貨通知電郵及送貨提示短訊。您可根據電郵或短訊上的資料於網上或直接聯絡物流公司追蹤送貨狀態。送貨時間：星期一至六(假期除外) 9:00-19:00。若顧客未能於送貨時間收貨，請先與我們聯絡。
 
如訂單包括需安裝服務，送貨前會有專人與您聯絡確認運送時間及地址。敬請注意，若送貨安排期間緊迫，運送時間有機會延緩，請耐心等待。

Question 4

Shipping to Outside of Hong Kong 貨品送往香港以外地區或國家

Accepted Answer

We provides overseas delivery services, includes: Macau, Taiwan, Malaysia, Philippines, Singapore, Thailand and Mainland China and other regions. Please select the shipping country and region in the options of online order check-out page. (Note: Not all products can provide overseas delivery services. If you have any questions, please contact us.)

Orders shipped outside of Hong Kong may be subject to import taxes, customs duties and fees by the destination country. The buyer should be aware that buyers are responsible for all customs related fees and charges.

Additional shipping charges may incur and will be indicated at checkout for buyers who enter their national from delivery address. Delivery times are estimates and vary due to customs and are not guaranteed.

本網站提供海外配送服務，配送範圍包括：澳門、台灣、馬來西亞、菲律賓、新加坡、泰國及中國內地等地區。請於訂購選項中，選擇送貨國家及地區。（注意：並非所有商品能提供海外配送服務，如有疑問請與我們聯絡查詢。） 若貨品送往香港以外地區或國家，客戶或有可能需要繳付相關地區的關稅、進口稅、服務稅、增值稅(VAT) 或其他進口銷售稅項等。這些費用須由客戶自行承擔。額外的海外運費會因應不同的地區及國家而產生差異，當輸入您的送貨地址後系統會自動顯示額外的海外運費。

Question 5

Payment Methods  付款方法

Accepted Answer

Recently, we accept payment by credit card online, FPS bank transfer, HSBC PayMe, Octopus Wallets, AlipayHK and WeChat Pay. At the checkout, the relevant options will be displayed and the payment method can be selected.
 
於網上訂購接受信用卡付款或銀行轉數快 FPS、HSBC PayMe、八達通銀包及香港支付寶AlipayHK、微信 WeChat Pay 付款。在結帳時會顯示有關選項及可以選擇付款方式。
 
Bank Deposit – Please transfer your payment into our bank account as below and send the deposit slip by e-mail order@inversion.com.hk or WhatsApp : (852) 6169 4643 (https://api.whatsapp.com/send?phone=85261694643&text=)back to us with your order confirmation number. 
 
銀行戶口存款 - 以現金存入或櫃員機轉帳到以下的銀行戶口，在銀行存根副本上註明產品訂購編號，用電郵、WhatsApp 或傳真給我們。
 
Credit card – Enter to our Online Store processing online purchase payment. You can pay online using credit card via PayPal. Doesn't have to be a registered Paypal account and no service charge.
 
信用卡網上支付 - 直接進入網上商店即時購買及付款，使用桌上型電腦進入網上商店購買可按此參照購買步驟、使用流動電話可按此參照購買步驟，使用信用卡透過最安全的PayPal及Stripe網上付款方式，支付款項，無需申請或開戶，也不另收費。
 
Macau-issued credit card - At present, most Macau-issued credit card is not accepted by PayPal, please select another payment system - Stripe. Or you can used Hong Kong-issued credit card or mainland Bank China UnionPay debit card. Payment by bank-in to our Bank of China Macau branch can also be used for settle payment of your order.
 
澳門發行的信用卡 - 目前澳門發行的信用卡多數不被PayPal支援，澳門客戶僅能透過 Stripe 完成付款。或您可選擇使用香港發行的信用卡或如有大陸戶口，也可用大陸銀行的銀聯提款卡。另外也可選擇現金存入我們澳門中國銀行的收款戶口。
 
If payment by cheque, Cheque should be in Hong Kong Dollars and made payable to "Miles Year Limited" crossed and posted to address as below and write your order confirmation number on the back of the cheque.
 
選擇支票支付，劃線支票請以港幣為貨幣單位，抬頭請寫上 "邁爾有限公司" 並於支票背面寫上閣下之訂購單確認號碼，將支票郵寄到以下地址。
 
Please note that your order will not be processing until payment is made and order will be cancelled without notice if payment is not received within 3 business days.
 
請注意：如訂單確認後三個工作天內我們未能收到有關款項，您的訂單將被取消。
 
Bank Deposit  收款銀行戶口
 
Hong Kong  香港地區
Bank of China (Hong Kong) Limited
中國銀行(香港)有限公司
Account #: 012-898-1-037764-7
轉數快 FPS:  Tel 電話號碼 852-6169 4643  / FPS ID 識別碼 108502014
Beneficiary: Miles Year Limited 邁爾有限公司
 
Nanyang Commercial Bank
南洋商業銀行
Account #: 043-510-1-025960-0
Beneficiary: Miles Year Limited 邁爾有限公司
 
Macau
Macau Bank info 澳門地區請按此 : Click HERE(https://www.inversion.com.hk/macau-payment)
 
Contact us if you need more transfer methods.
如需查詢更多其他轉賬方式，請與我們聯絡。
 
E-mail & Fax number 電郵及傳真
Email address 電子郵件信箱: order@inversion.com.hk
Fax number 傳真號碼: 852-3575 9520
WhatsApp: 852-6169 4643(https://api.whatsapp.com/send?phone=85261694643&text=)
 
Cheque Post to 支票郵寄地址:
 
Miles Year Limited,
2002 Orient International Tower
1018 Tai Nan West Street, Cheung Sha Wan KLN
 
邁爾有限公司九龍長沙灣大南西街1018號東方國際大廈20樓2002室
 
Online Order shipped to Hong Kong or Macau only.
網上產品訂購只接受香港及澳門送貨地址。

Question 6

Assembly Service  組裝服務

Accepted Answer

We also provide in-home product assembly service, but recently is only available in Hong Kong area, you may find the information of our assembly service by click HERE.(https://www.inversion.com.hk/additional-charges) However, most products are packed with instructions for you to assemble at home by detail manuals, DVD and tools, guide you through easy assembly and use.
 
我們可安排貨品安裝服務，安裝服務暫時只能提供香港送貨地址及需另收費。
 
大部份貨品均以平盒包裝，內附組裝說明、CD及指引，組裝簡單方便。若您選擇由我們代為安裝，安裝需另加收費。安裝費用會因應地區或產品有所不同 (請查閱產品資料)。我們可為香港地區提供組裝服務。

Question 7

Additional Service 增值服務

Accepted Answer

Need help using Teeter inversion table? We provided on-site teaching how-to-use service. For a reasonable fee, our specialist can help you during the on-site meeting. (available for Hong Kong area only) Please contact us for further information.
 
對產品使用方面有問題？我們提供了專人上門教學及如何使用示範服務。(只限香港地區) 請向我們查詢有關服務。

Question 8

Returns & Refund  退貨及更換保證

Accepted Answer

If you are not entirely satisfied with your purchase for any reason, you can simply return any item within 14 days of purchase for an exchange (less cost of shipping/delivery and others). Refund policy is not available.
 
1) All items must be returned in their original packaging and in their original condition, unworn and unused.
2) Used items cannot be returned or exchange unless due to manufacturer defect.
3) The customer is responsible for all delivery fee. Original and return shipping fees are non-refundable.
4) We inspect all returns and reserve the right to deny or refuse an exchange based on the returned condition.
5) Miles Year Limited reserves the right for final decision.
 
若閣下因為任何原因而對購買的貨品不滿意，我們會替你更換新的貨品 (需另收運費) 但不設退款服務。符合退貨條件的產品，請於發票日期或收到貨品後14日內將貨品退回。若您需要退貨方面的協助請致電(852)3575 9332。

退貨條件:
- 只接受未經使用及裝嵌，完好無缺的貨品更換。
- 已使用的貨品，除非因為生產商的缺失，均不能退貨。
- 該產品並非由本公司或其授權分銷商所供應。
- 退貨及更換不適用於該產品非由本公司負責運送，而運送途中導致的損毀；產品非由本公司代為裝嵌，而損壞是由於組件裝嵌錯誤導致。
- 你必須將產品連同發票正本及原始包裝一起退還，包括任何配件、手冊和文件等。
- 已拆封或已裝嵌的產品均不能退還服務。

Question 9

Product Warranty  產品保養

Accepted Answer

Each of the product comes with a different period of warranty, for more information please visit the product pages.
 
不同產品提供不同的品質保證服務，詳細請查閱產品網頁內容。

Question 10

Product Support  產品說明書下載

Accepted Answer

All Teeter inversion tables come with a laminated Owner's Manual attached to the frame for quick-reference and an Instructional DVD to guide you through assembly and use. You may also download Owner and Instruction Manual from HERE.(javascript:void(0))
 
我們所有貨品包裝內已附上相關產品的CD及說明，同時您也可以在此找到產品DIY組裝說明及指引、產品使用手冊等下載，詳細請按此查閱。(暫時只能提供英文版本)

Question 11

After-Sales-Service  售後支援服務

Accepted Answer

We provide After-Sales-Service to our customers, if you have any questions, please feel free to contact us by telephone at (852) 3575 9332 or by email order@inversion.com.hk. We'll get back to you as soon as possible.
 
我們提供各種方式的產品支援，如您對購買的產品有任何問題，歡迎你透過電郵order@inversion.com.hk或致電客顧服務熱線: (852)3575 9332查詢。或可以瀏覽我們的常見問題找尋答案。

Question 12

Contact Us  聯絡我們

Accepted Answer

If you have any questions or comments about our products or services, please do not hesitate to send an email to order@inversion.com.hk
 
如欲查詢產品及價格資料，訂單情況或需要其他相關協助，歡迎透過電郵或辦公時間內致電客戶服務熱線或傳真與我們聯繫，我們會儘快回覆您。 若您對我們的貨品或服務有任何讚揚或不滿之處，您可透過電郵發表您的意見。

Question 13

Serial Number on the Equipment  產品機身編號位置

Accepted Answer

Your serial number is conveniently located on the back of the table frame.
 
查看機身背面上的貼紙由一組英文字母及數字組成。

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